Free Email and Telephone Technical Support Policy

Our Online guides cover common issues. But if you need it, we can help you by email and phone

Thank you for reaching out to CompanionLink! We are a small company, but we are dedicated to helping you, and we truly appreciate your patience and understanding.

Free Email Support:

To assist you efficiently, our first step is to provide troubleshooting steps and guidance via email. This allows us to help as many customers as possible, quickly and effectively. If the issue can’t be resolved through email, we’ll do our best to arrange a call, but please note that we may not always have a technician immediately available.

Email us at support@companionlink.com. Include product name, sync method, and phone OS (Android or iPhone). Be sure to include your contact phone number if we need to call you.

We have many helpful guides on our website to handle when you buy a new phone or a new PC.

Older Versions of CompanionLink (Version 9 and Older):

While we still offer our older versions for Download, support for these versions is limited as we no longer develope our older products. If our guides don't help, upgrading to the latest version might not only outright resolve an issue, it also allows us to make a programmatic fix is one is needed, so we do reccomend this if you are seeing an issue.

Common Support Issues:

Data loss: If you have any data loss, we can often recover the data - even if our product is not involved. Please call us for priority service.

Duplicates: If you experience duplicate contacts from a sync using our products, here.

Program Bugs: If you are seeing a program bug and are using the current version of our software, you can call us to confirm this. Our QA team will work with you to resolve the bug.

New PC: We have a great guide that covers how to set up a new PC or reinstall on a newly formatted hard disk. Just click here.

New Phone: This guide covers four different ways to move your data. Just click here.

Wi-Fi Sync: We have an extensive troubleshooting guide for you. If you purchased CompanionLink recently, we can help you. But if your purchase was two or more years ago, we will not provide telephone tech support to debug your Wi-Fi network. For a trouble-free connection, use DejaCloud sync.

USB Sync: If you cannot connect, the cable or connector may be bad, so try a different cable or connector. Here is a troubleshooting guide for you.

Bluetooth Sync: We will provide telephone support for Bluetooth sync if you have an active subscription or purchased a product from us in the last two years.

DejaCloud Sync: We will provide telephone support for DejaCloud sync provided you one of the following:

• A Software Purchase in the last year
• An active DejaCloud Level 2 (DCL2) or higher subscription (DLC3 or DCL5).

If you have a DejaCloud Level 1 (DCL1) Cloud service only, then you can purchase RunStart for telephone access.

Thank you for taking the time to understand our Free Tech Support Policy.